Terms and conditions

Tromso Travel, 01​​ November 2018

1. Sales and payment

The terms apply to the sales made in the online shop of Tromso Travel AS, starting from 1 November 2018 The Tromso Travel online shop sells activity services for consumers (of at least 18 years of age), companies, and organizations. In the Tromso Travel online shop you can pay by using a valid credit card. When making an online shop reservation, the customer must always pay the entire price of the product by using a credit card. The price includes the products or services listed on the product card. The price can vary according to the time of reservation. The additional services that can be reserved together with the product are priced separately. Any reservation of additional services is binding. The reservation is confirmed when the total price of the product has been paid. After the customer has paid the reservation fee, the online shop shall send the customer the reservation confirmation, the reservation information, and the terms of reservation to the e-mail address provided by the customer. If the customer does not receive the reservation confirmation, the reservation has not been registered. The customer must store the reservation confirmation for possible later use (e.g. for insurance and liability matters). If the reservation should fail, the customer must contact the vendor as soon as possible to correct the situation. The vendor cannot guarantee that the item will still be available for reservation.

2. Cancellations

The cancellation must always be made in writing and e-mailed to Tromso Travel, regardless of the method of reservation.

Group cancellations require a cancellation fee of NOK 1000 per person.

Cancellations received after payment is due 1 month prior to arrival, will be charged as follows: - 30-14 days prior to arrival: 75% refund of total amount (minimum payment NOK 1000).
- 14-7 days: 50% refund.
- 7 days and less: no refund.

3. Pregnant women

RIB tours, Snowmobiling or sitting in a sleigh pulled by a snowmobile or dogs is not recommended for pregnant women. The vibration and exhaust gas from the snowmobile can be harmful to the unborn child. If the safe performance of the program requires special arrangements, the service provider shall be not responsible for the resulting additional costs.

4. Motor insurance

Motor vehicles used in the program are covered by motor insurance.

5. Snowmobile safaris

Service provider reserves the right to change the order, routing and duration of the program due to weather conditions, for example, or due to safety reasons. The service provider reserves the right to exclude a customer from the program, if he or she is considered to cause danger to him- or herself or others, or due to the customer health. The driver of a snowmobile shall be responsible for compensating for possible damages caused to the snowmobile and related repairs to the amount of EUR 500. The driver of a snowmobile must be at least 15-years-old and have a valid ‘T’ driving license.

In accordance with Norwegian law, it is prohibited to drive a motor vehicle under the influence of alcohol or other intoxicating substance. The snowmobile may not be used in snowmobile racing or for illegal purposes. If the snowmobile gets damaged, the damage must be reported to the owner immediately. The customer is not allowed to have any repairs done to the snowmobile on the account of the owner or without prior consent from the owner. If the customer does not return the rented snowmobile by the time agreed, and there is no lawful excuse presented for the delay, the owner shall be entitled to charge twice the established fee for the overtime. In addition, the owner shall be entitled to charge for the costs due to the negligence of the customer or breach of the contract.

6. Personal travel insurance

Check your travel insurance coverage concerning damages.

7. Changes in prices

Tromso Travel reserve the right to correct any possible pricing errors. VAT shall be charged in accordance with the current taxation regulations.

8. Disputes

The terms are binding for both parties after the customer has made the payment stated in the terms of contract. The law governing these terms is Norwegian law. If any possible disagreements cannot be resolved by negotiation, they shall be resolved in the Troms District Court.

If any questions: contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.
Terms of reservation of Tromso Travel AS, org nr 821 473 152